Plan Your Visit

Bags up to 12” x 6” x 12” are allowed inside Tabernacle Presented by iTHINK Financial. Backpacks and other multi-compartment bags or laptop cases are prohibited regardless of size. All bags will be searched upon entry. Bags that are not clear will be subject to additional searches.

The following items are prohibited for all shows at Tabernacle Presented by iTHINK Financial:

• Aerosol cans
• Aluminum or metal water bottles (only plastic water bottles under 24 oz are permitted)
• Bags that don't fit our bag policy (See “What is your bag policy?” in the FAQ.)
• Drones
• Drugs, drug paraphernalia or illegal substances of any kind
• Glow sticks, poi, hoops, or bitwhips
• Go-Pros
• Hand fans
• Jewelry, clothing, or accessories that could inflict harm
• Laser pointers
• Masks that cover the entire face
• Outside food or drink 
• Personal video cameras
• Professional audio, video, or audio recording equipment (including detachable lenses, tripods, zooms or commercial use rigs)
• Replicas of any type of weapon are NOT permitted
• Selfie sticks
• Signs larger than 8.5"x11"
• Strollers
• Stuffed animals or toys of any kind
• Unsealed liquids or gels of any kind
• Weapons, guns, knives, sharp objects, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.

This list of prohibited items is subject to change at the discretion of venue management.

Whatever your needs, let us know how we can help. Whether that’s with your arrival, exploring the venue, the show itself – or all of the above. CLICK HERE to view all information regarding accessibility at Tabernacle Presented by iTHINK Financial.

No, re-entry is not permitted once you exit the venue. 

Our box office opens one hour before doors (two hours before showtime) on show-days only.

Your phone is your ticket. Before you set off, download your tickets to your phone on the Live Nation app. More info on mobile tickets HERE. 

Doors generally open one hour before the show's scheduled start time.

Premier Parking is available to purchase in advance HERE.

Discounted parking is located in a nearby deck at 100 Luckie Street with LAZ Parking. The LAZ parking deck is located at the corner of Cone and Luckie Street and is a four-level deck. Additional parking is available on numerous surface lots in the downtown area. The venue does not own or operate any of the parking lots, and we are not responsible for parking rates or vehicles left on the lots.

Yes, each patron requires a ticket.

No, all of our events are mobile entry! That means your mobile device will be used to gain access to the event. 

Yes! Drinking fountains are available downstairs from the lobby, near the main restrooms. You are welcome to bring an empty, reusable water bottle. Please ensure bottles are made of plastic & no larger than 24 oz. Kindly note that outside beverages are not permitted.

Tabernacle Presented by iTHINK Financial is cashless! All points of sale will only accept debit, credit, or mobile pay (Apply Pay or Google Pay).

For any questions regarding our lost and found, please email Tabernacle@LiveNation.com, and we will get back to you as soon as we can!

Will Call tickets can be picked up from the box office, located at the corner of the building closest to Centennial Olympic Park on Luckie Street. Our box office opens one hour before doors (two hours before showtime) on show-days only. 

Please be sure to bring a photo ID, your confirmation number and card used to purchase tickets with you to the box office. The name on the ID must match the name on your ticket order.

Tickets for cancelled shows are refunded at the point of purchase. If you purchased through LiveNation.com or Ticketmaster.com your refund will be processed automatically and usually completed within 30 days.

Tickets for rescheduled shows will be honored on for the new date. You can request a refund for a rescheduled show after the new date has been announced through your point of purchase.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at tabernacle@livenation.com or 404.659.9022

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at tabernacle@livenation.com or 404.659.9022.

If a purchase you made during your visit to Tabernacle Presented by iTHINK Financial, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at tabernacle@livenation.com or 404.659.9022. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.